Information
At Scanpointqr, we understand that sometimes things don't go as planned. We're committed to ensuring your satisfaction with every purchase. This page outlines our policies regarding returns, refunds, and replacements to help you understand your options.
Frequently asked questions
Here are some frequently asked questions to clarify our returns, refunds, and replacements process. We value your business and aim to make this as straightforward as possible.
What is the most important thing to know about your replacement policy?
We gladly replace any damaged or unusable products received by a customer, as long as proof of damage is provided to Scanpointqr.
What are the main reasons a customer might want a replacement?
The primary reason for replacements is broken acrylic on our Google Review and Follow Us On Facebook cards.
How long do customers typically have to request a replacement?
Customers have 7 days from the date of receipt to request a replacement for damaged goods.
What condition should the product be in for a replacement?
As Scanpointqr does not accept returns, we send out free replacements for damaged items. The customer needs to provide proof of damage to qualify for a free replacement.
What if I have additional questions?
What if my replacement is also damaged?
In the rare event that your replacement item arrives damaged, please contact us immediately with photographic evidence, and we will assess the situation and provide a suitable solution.
Are there any products that are non-replaceable?
All of Scanpointqr's Google Review and Follow Us On Facebook cards are replaceable assuming the damage requirements are met.
Return, Replacement, and Refund Policy
Last Updated: 11/06/2025
Scan Point QR, customer satisfaction is important to us. Please read our policy carefully before placing an order.
1. Returns
We do not accept returns on customized products.
Because all customized items are made specifically for you, they cannot be restocked or resold.
2. Refunds
We do not offer refunds on customized products once an order has been placed and processed.
Please double-check all personalization details before submitting your order to ensure accuracy.
3. Replacements for Damaged or Defective Items
If your order arrives damaged or unusable, we will gladly replace the item at no charge, including free shipping.
To qualify for a replacement:
- You must contact us within 7 days of delivery.
- Email proof of damage (clear photos of the item and packaging) to info@scanpointqr.com.
- Include your order number and a brief description of the issue in your email.
Once we verify the damage, we will promptly ship a replacement item to your address.
4. Non-Damaged Orders
We cannot replace or refund items due to:
- Customer error in submitted text, design, or image.
- Change of mind after order confirmation.
- Incorrect shipping information provided by the customer.
5. Contact Information
If you have any questions about this policy, please contact us at:
📧 info@scanpointqr.com
🌐 www.scanpointqr.com
Your satisfaction is our priority
At Scanpointqr, we're dedicated to providing you with high-quality products and exceptional service. We hope this page has addressed any questions or concerns you may have. Thank you for choosing Scanpointqr!